Now Foods Pycnogenol

Online Cancellations:

To cancel an order before the item is dispatched it is FREE, once the item has been dispatched, delivery & redelivery charges will be deducted from the original cost paid, you are advised to contact us first on 0800 669 6727, then second option if the first option is unsuccessful would be to email us at orders@csnsupps.com. 

In-Store Refunds:

If you have bought something at our shop but got home and changed your mind, you are not automatically guaranteed to get a refund. Legally by law we do not have to give you a refund. If you bought the wrong product, we would be happy to exchange the item for you or give you a voucher to use online or in-store.

How to Return Goods bought On-line:

We will then advise you whether to return the goods to ourselves directly or the manufacturer depending upon the problem. We accept the return of goods sent back to us as long as you follow the below conditions. We will refund you any money which you have paid us for the item or offer you an alternative product of similar value as a replacement if required, If the similar product is cheaper, we will automatically refund you the difference. The only costs you incur is the return postage of the unwanted goods and our postage costs we incurred for sending the goods to you. We do not, however, accept the return of opened and/or part used goods. 

1. If you want to refund an unwanted item, please make sure you notify us within 14 days from the date you received the item, this is also known as a cooling off period.
2. From the date you notified us regarding the cancellation you then have another 14 days to get the item back to us.
3. If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), CSN reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending, the cost of re-delivering the item will be at your own expense.
4. No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
5. Refunds can only be given for products which are returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.
6. Photo evidence will be needed for all damaged items that need to be returned.
7. Any item sent back to us over the over the outlined time frames will not be refunded, it will be your own responsibility for re-delivery or collection of the item.
8. We will refund you within 14 days of receiving the item back.
9. Refunds will be paid to the original payment method.

If an item bought online turns out to be faulty, then you are protected by the same rights that apply to purchases made in person. We will re-imburse you for the cost of sending the item back to us. We will need to see the cost of delivery receipt to re-imburse you for the returned item.

If you have an item that was faulty or damaged at the time of sale, it needs to be returned to us within 30 days for a refund.

We suggest you use a carrier which offers recorded delivery to ensure that if it does not arrive with us you can put in a claim in through the courier as the goods are not our responsibility until we receive the item back. Please use sufficient packaging to ensure the contents are not damaged in transit. 

If an order is returned to us because no one has been at the shipping address invoice to receive the item and no other arrangement has been made between the customer and the courier, the returned item will be refunded minus the amount the item cost us to send out to you, plus an additional charge the courier has charged us for returning the item back to us.

If an order is returned to us because you have entered incorrect/missing address information on the sales invoice and the carrier isn't able to locate your address the returned item will be refunded minus the amount the item cost us to send out to you plus the additional charge the courier has charged us for returning the item back to us.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the returned item will be refunded minus the amount the item cost us to send out to you plus the charge the courier has charged us for returning the item back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order, or the order has been damaged in transit.

The current charges for unsuccessful deliveries which get automatically sent back to us, which is no fault of CSN are set below depending on destination, courier used, and type of service requested:

(UK Mainland)

DPD: £4.95 - £14.95 (Depending on delivery service initially used)

Royal Mail:

£2.95 - £3.95 (Depending on delivery service initially used)

(Channel Islands)

£3.99 - £16.99 (Depending on delivery service initially used)

(Isle of Man)

£3.99 - £15.99 (Depending on delivery service initially used)

(Northern Ireland)

£3.99 - £16.99 (Depending on delivery service initially used)

(Scottish Highlands)

£3.99 - £16.99 (Depending on delivery service initially used)

Whilst we do try to keep all our info pages polite and friendly, for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can CSN be held liable for failed deliveries unless the courier service used has been negligent in their duty to deliver, therefore we would claim against the question courier company.

We have an agreement with all of our couriers that if no one is home to receive the goods at the mentioned delivery address, they can leave the item in a safe place, this is an automatic feature which enabled on all accounts, if you wish to disable this feature you can do this on the couriers apps prior to delivery or you can email us at Orders@csnsupps.com after checkout and before the item has been dispatched

Products That Cannot Be Returned:

The following items cannot be returned within the terms of our refund policy:

Gift Cards 

Frozen or perishable goods

Samples or free items

Returns Address:

CSN Supplements, Unit 26 Waterside Business Park, Rumney, Cardiff, CF3 2ET   

Important Contact Details:

Phone: 08006696724

Email: Orders@csnsupps.com