Exclusive Suppliers
Our wholesale and dropshipping departments can help businesses to expand their product range and offer improved services to clients. From occasional orders to complete order processing outsourcing, our team have a wide range of experience working with trade customers of all shapes and sizes.
Through constant improvement and innovation, some of the largest brands in the business are choosing to work with, and continue working with, CSN.
Wholesale
As well as supplying supplements directly to the end customer, CSN has a wholesale division supplying other websites, shops, gyms, and other trade customers. We can offer competitive pricing and outstanding service to all our trade customers and offer a guarantee that all orders received before 2PM are delivered on a next working day basis.
Trade Team:
Tel: 0800 669 6724 orders@csnsupps.com
If you want to know more then please get in touch here.
What delivery methods do you use?
The main delivery methods that we use are Royal Mail & Parcelforce Courier Service.
For orders that weigh under 1500 grams, we use Royal Mail Tracked. For orders that weigh over 1500 grams, we use Parcelforce Courier Service.
How long will it take for my item to get delivered?
All orders placed before 2 p.m. will be processed the same day and delivered accordingly to chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays). Standard delivery will take 1-3 working days. If you ordered your products before 2pm for next working day delivery your parcel will be with you in 1 day.
A discount code is not working
There could be a number of reasons a discount cannot be used. The most common reason is that you are trying to redeem a discount code against a special item. As the item is already reduced it cannot be reduced further. Secondly, the code might have already been used or has become out of date.
Do you have a reward points scheme and how does it work?
We offer a loyalty points reward scheme, as well as a referral reward scheme. Full details can be seen here.
What's your returns policy?
Our full policy on our returns can be seen here.
Do you offer trade accounts?
We do offer trade accounts, please fill out this form to set up an account.
My order has arrived damaged or incorrect, how do we resolve this?
If your order has arrived but has been damaged or packed incorrectly, please call or email us immediately.
How much do you charge for delivery?
Delivery charges vary depending on location and what you have ordered. For a full breakdown of delivery charges please click here. However, we do offer free delivery when certain criteria have been met. See below.
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £49
FREE UK MAINLAND NEXT WORKING DAY SHIPPING ON ALL ORDERS OVER £69.95
Orders Under £49 will incur a standard shipping charge.
What products do you suggest I use?
We at CSN offer a full supplement, diet and training advice service. We know how confusing the supplement industry can be and selecting the right supplement for your goals can be very difficult. You can email us on orders@csnsupps.com on 0800 669 6724 and we will give you free unbiased expert advice on what will be the right supplements for you and your goals. You can also follow our blog which will be updated regularly with expertly written content to assist you with supplementation, nutrition and training! Finally, you can also email us any questions here.
Do you price match?
We do price match, full details of our price match policy can be seen here.
We know how difficult it can be to obtain genuine, unbiased advice in the supplement industry, the marketing of products and reps make it very hard to believe what works and what doesn't!
Being part of this industry for nearly 10 years being avid trainers/competitors and supplement users for longer you can be confident in us that we will give you FREE expert advice on supplements, diet, and training help you get the right product for your goal and at the right price!
We can get you exactly what your looking for in relation to your goals, WE do the work for you. Just give us a call, email or pop us up on live chat and we are sure we can give you what you are looking for, that be a certain supplement, general advice on fat loss/weight gain or any other enquiry related to the your current goal! We are here to help you!
You can contact us for advice anytime 7 days a week either by email orders@csnsupps.com or by giving us a call on 0800 669 6724!
CSN Shipping Information
We offer free 48 - 72 hour delivery for all orders over £49, shipping to the mainland UK (excluding Scottish Highlands, Northern Ireland etc...) All orders placed before 4 p.m. will be processed the same day and delivered accordingly to chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays).
For queries on shipping times and order status please email orders@csnsupps.com
UK Zone 1 - Estimated delivery time - 1-3 working days
UK Mainland
Wales
Parts of Scotland (excluding Highlands and Islands)
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £49
FREE UK MAINLAND NEXT WORKING DAY SHIPPING ON ALL ORDERS OVER £69.95
Orders Under £49 will incur a £3.95 shipping standard shipping charge.
Orders Under 1kg are sent via Royal Mail. This is an insured and tracked service which usually takes only 1-3 days. However, it's not a time-guaranteed service so in some cases it may take several days longer.
Orders Over 1kg are sent via Parcelforce 48 Service and do require a signature. This is 1-2 days delivery service.
Next Working day delivery - All orders over £49 are sent via DPD next day service and will be delivered on the next working day following the despatch day. All orders below £49 regardless of weight can be upgraded to next working day service for only £4.95.
UK Zone 2 - Estimated delivery time - 2-3 working days
Scottish Highlands and Islands
Channel Islands
Delivery Price
Up to 500g - £2.99
501g - 1kg - £3.99
1kg - 2kg - £4.99
2kg - 25kg - £10.99
25kg+ - £21.98 - (Package will need to be sent in two parcels)
UK Zone 3 - Estimated delivery time - 2-4 working days
Northern Ireland
Isle of Man
Delivery Price
Up to 500g - £2.99
501g - 1kg - £3.99
1kg - 2kg - £4.99
2kg - 25kg - £15.99
25kg+ - £31.98 - (Package will need to be sent in two parcels)
When ordering to a BFPO address it is the customer’s responsibility to make sure that the items are within the weight limits for that particular BFPO address. All orders to BFPO address will be shipped individually to keep the individually packaged weight down. We will track the orders to the BFPO hub where it will be signed for and then shipped to the individual. Once an item has been received by the BFPO hub Cardiff Sports Nutrition accepts no responsibility for lost or missing items in the onward delivery process. Please be aware that if an item is too heavy for then BFPO address the item is not returned to sender but disposed of by the BFPO Hub
Please note all delivery time estimates are subject to stock availability and receiving your order by 4:00 pm. Orders placed after 4:00 pm will be processed next working day. Orders are not processed or delivered on weekends and bank holidays. Furthermore, due to the volume of parcels around bank holidays, in particular, Christmas, parcels may be delayed by our couriers.
If for any reason we expect that your order will not arrive within the specified times, we will e-mail or call you shortly after receiving your order. It is therefore very important for you to provide a valid e-mail address and contact number that we can get hold of you on. Please be sure to check your e-mails and phone messages shortly after placing the order in case we need to contact you.
If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.
If you have questions regarding our shipping methods or would like further details on the shipping progress of an order then please don’t hesitate to contact us at: orders@csnsupps.com
Finally, we accept that unfortunately there may sometimes be occasions when, for some reason, there is a problem with delivery. It may arrive late; it may arrive damaged; it may not arrive at all. In any of these cases, we will endeavour to ensure that a replacement is arranged with the absolute minimum of fuss for you, and that you get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged for collection on their behalf.
Whilst we do try to keep all our info pages polite and friendly, for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can CSN or DPD, PARCELFORCE or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.