Delivery Methods & Terms

CSN Shipping Information

We offer free 48 - 72 hour delivery for all orders over £29.95, shipping to the mainland UK (excluding Scottish Highlands, Northern Ireland etc...) All orders placed before 2 p.m. will be processed the same day and delivered accordingly to chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays).
 
For queries on shipping times and order status please email orders@cardiffsportsnutrition.co.uk

UK Zone 1 - Estimated delivery time - 1-3 working days

  • UK Mainland
  • Wales
  • Parts of Scotland (excluding Highlands and Islands)
 
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £29.95 
FREE UK MAINLAND NEXT WORKING DAY SHIPPING ON ALL ORDERS OVER £69.95

Orders Under £29.95 will incur a £2.99 shipping standard shipping charge.

Orders Under 1kg are sent via Royal Mail. This is an insured and tracked service which usually takes only 1-3 days. However, it's not a time-guaranteed service so in some cases it may take several days longer.
 
Orders Over 1kg are sent via Parcelforce 48 Service and do require a signature. This is 1-2 days delivery service.
 
Next Working day delivery - All orders over £69.95 are sent via Parcelforce 24 Service and will be delivered on the next working day following the despatch day. All orders below £69.95 regardless of weight can be upgraded to next working day service for only £4.99.

 
UK Zone 2 - Estimated delivery time - 2-3 working days

  • Scottish Highlands and Islands
  • Channel Islands

Delivery Price

  • Up to 500g - £2.99
  • 501g - 1kg - £3.99
  • 1kg - 2kg - £4.99
  • 2kg - 25kg - £10.99
  • 25kg+ - £21.98 - (Package will need to be sent in two parcels)

 
UK Zone 3 - Estimated delivery time - 2-4 working days

  • Northern Ireland
  • Isle of Man

Delivery Price

  • Up to 500g - £2.99
  • 501g - 1kg - £3.99
  • 1kg - 2kg - £4.99
  • 2kg - 25kg - £15.99
  • 25kg+ - £31.98 - (Package will need to be sent in two parcels)

 

For international shipping click here

 

When ordering to a BFPO address it is the customer’s responsibility to make sure that the items are within the weight limits for that particular BFPO address. All orders to BFPO address will be shipped individually to keep the individually packaged weight down. We will track the orders to the BFPO hub where it will be signed for and then shipped to the individual. Once an item has been received by the BFPO hub Cardiff Sports Nutrition accepts no responsibility for lost or missing items in the onward delivery process. Please be aware that if an item is too heavy for then BFPO address the item is not returned to sender but disposed of by the BFPO Hub

Please note all delivery time estimates are subject to stock availability and receiving your order by 2:00 pm. Orders placed after 2:00 pm will be processed next working day. Orders are not processed or delivered on weekends and bank holidays. Furthermore, due to the volume of parcels around bank holidays, in particular, Christmas, parcels may be delayed by our couriers.
 
If for any reason we expect that your order will not arrive within the specified times, we will e-mail or call you shortly after receiving your order. It is therefore very important for you to provide a valid e-mail address and contact number that we can get hold of you on. Please be sure to check your e-mails and phone messages shortly after placing the order in case we need to contact you.
 
If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.
 
If you have questions regarding our shipping methods or would like further details on the shipping progress of an order then please don’t hesitate to contact us at: orders@cardiffsportsnutrition.co.uk
 

Finally, we accept that unfortunately there may sometimes be occasions when, for some reason, there is a problem with delivery. It may arrive late; it may arrive damaged; it may not arrive at all. In any of these cases, we will endeavour to ensure that a replacement is arranged with the absolute minimum of fuss for you, and that you get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged for collection on their behalf.

Whilst we do try to keep all our info pages polite and friendly, for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can CSN or DPD, PARCELFORCE or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.

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